Hospitality

This 61 credit program covers everything from Front Office to Housekeeping, F&B Management to Business Law, and everything in between. The Hospitality and Tourism program is designed to provide job training for entry-level and first line supervisory level positions in the hospitality/visitor industry. Offering educational training in the field of hospitality/visitor industry will ensure a skilled pool of workers is continuously available to meet the industry’s employment demand on the Island of Hawai‘i.

Certificate of Competence - Principles of Sustainable Tourism (9 credits) This certificate provides students with an introductory overview of the principles of sustainable and responsible tourism.

Certificate of Competence – Travel and Tourism Operations (16 credits) This program provides students with the knowledge and job skills necessary to qualify for immediate employment the travel industry.

Certificate of Competence – Hospitality Operations (13 credits) Through this program, students will exit with the job skills necessary to qualify for entry-level positions in various hotel departments.

Certificate of Achievement - Hospitality Operations Mngmt. (36-42 credits) This certificate provides a comprehensive overview of hotel and restaurant operations, customer service skills, , an introduction to computer applications, and an appreciation of Hawaiian history, culture and language.

Associate in Science – Hospitality and Tourism with a specialization in Hospitality Operations Management (62-67 credits) This program is designed to help students qualify for work in various capacities in hotels. It prepares students for employment in hotel and resort front office, concierge, reservations, housekeeping, sales, and uniformed services positions.

Learn sign language through these two (2) non-credit evening courses at KCC. 

American Sign Language - Level 1

The American Sign Language class series will be a blended learning environment loaded with face-to-face as well as online practicing. Instructors will lead you in exercises and conversations in the classroom, as well as show you how to use the online tools for practice at home. 

American Sign Language - Level 2 

American Sign Language, level 2, will continue to build upon the skills learned in ASL 1.  In addition to expanding expressive language skills, such as vocabulary and grammar, there will be an increased focus on receptive language skills.  In an effort to increase conversational fluency in ASL, there will be less reliance on spoken communication in the classroom, and additional exposure to native ASL users, primarily through technology.  The course will also continue to delve further into issues regarding Deaf Culture. 

This 61-credit program covers everything from Front Office to Housekeeping, F&B Management to Business Law, and everything in between. The Hospitality and Tourism program is designed to provide job training for entry-level and first line supervisory level positions in the hospitality/visitor industry. Offering educational training in the field of hospitality/visitor industry will ensure a skilled pool of workers is continuously available to meet the industry’s employment demand on the Island of Hawai‘i.

Certificate of Competence - Principles of Sustainable Tourism (9 credits) This certificate provides students with an introductory overview of the principles of sustainable and responsible tourism.

Certificate of Competence – Travel and Tourism Operations (16 credits) This program provides students with the knowledge and job skills necessary to qualify for immediate employment the travel industry.

Certificate of Competence – Hospitality Operations (13 credits) Through this program, students will exit with the job skills necessary to qualify for entry-level positions in various hotel departments.

Certificate of Achievement - Hospitality Operations Mngmt. (36-42 credits) This certificate provides a comprehensive overview of hotel and restaurant operations, customer service skills, , an introduction to computer applications, and an appreciation of Hawaiian history, culture and language.

Associate in Science – Hospitality and Tourism with a specialization in Hospitality Operations Management (62-67 credits) This program is designed to help students qualify for work in various capacities in hotels. It prepares students for employment in hotel and resort front office, concierge, reservations, housekeeping, sales, and uniformed services positions.

Improve your communication and customer service skills in this six (6) hour course.

Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives.

American Sign Language is for those who are interested in support of the hard of hearing, and deaf communities. These skills can be applied to professional interpreting, education, tourism & hospitality, trades, retail sales, law enforcement and emergency services, Healthcare, judicial system, public parks and recreation, visual arts, entertainment, athletic, and transportation industries. This interactive course will offer students etiquette, best practices, social norms and communication skills in American Sign Language (ASL). We will focus on observing expressive and receptive skills through the use of hand signage. Students will go over Basic Hospitality words and phrases. 

Can't make it to the in person class? Take TIPS online! This nationally recognized program prepares front-of-house staff to safely handle difficult situations in your operation.

This nationally recognized program prepares front-of -house staff to safely handle difficult situations in your operation.

If you’re interested in becoming a server, bartender, or manager of a business that serves or sells alcohol, chances are you need to take an alcohol training course. Those who do are better able to recognize signs of intoxication, prevent selling alcohol to minors, and handle difficult alcohol-related situations, creating a safer and more responsible environment.

You might have some questions about how to get TIPS certified. Continue reading to get the answers you need and learn more about what kind of course you need to take in order to serve or sell alcohol across the country.

What Does TIPS Certified Mean?

The abbreviation “TIPS” stands for Training for Intervention ProcedureS. To be TIPS certified means you have successfully completed a TIPS training course.  

What Is TIPS Certification?

The TIPS program was developed to create a plan that would give bartenders and servers the skills and confidence they need to prevent their customers from being intoxicated. TIPS alcohol server education courses teach employees federal and state alcohol laws, how to spot a fake ID and much more. TIPS is recognized by courts, liquor boards, and businesses as the standard for server training programs.

CLASS SCHEDULE:

[Dates to be determined.]

HOW TO ENROLL:

1. Register/Log in to your HARIETT/TrainHawaii account: 

2. Add yourself to the "Interest List" or select specific registration "Event" (Date) under [Action*] if available.

3. A Program Manager will contact you shortly for next steps.

Description
Learn your desired language and gain the confidence to talk about your environment such as giving and getting directions, dining out, shopping, and enjoying basic, social interactions.

This is an on-line program.

Full Course available online for Windows, and Mac OSX and through apps. Available for iPad®, iPhone®, and Android™ tablets and smartphones. Sync and track your progress across multiple devices.

Degree, Certificate, or Credential Earned
None provided

Entrance Requirements / Prerequisites
Computer, tablet or smartphone with an internet connection.

Languages to Choose From:

English | Spanish (Spain) | German | English (Britain) | Italian | French | Arabic | Korean | Chinese | Spanish (Latin America) | Dutch | Polish | Swedish

Portuguese | Japanese | Greek | Turkish | Filipino (Tagalog) | Hindi | Hebrew | Irish | Persian | Vietnamese | Russian | Latin

HOW TO ENROLL:

1. Register/Log in to your HARIETT/TrainHawaii account: 

2. Add yourself to the "Interest List" under [Action*]

3. In the Comment Section, please write which language you would like to enroll for.

4. A Program Manager will contact you to activate your account.

This 3-week program will provide an introduction to basic Korean culture, phrases, grammar and vocabulary. Study of pronouns/proper nouns, frequently used verbs, practical phrases, greetings, time and other words commonly used with Korean guests.  This course also includes a concentration on basic Korean culture & customer service.

This 3-week program will begin by exposing employees to Japanese culture with a variety of cultural examples and the proper etiquette relating to customer service. Employees will then learn practical phrases, greetings, directions and other words and phrases commonly used with guests from Japan. Having a basic understanding of the Japanese language and culture will help employees enhance their ability to provide exceptional quality service to guests from Japan.
 

CLASS SCHEDULE:

Dates: April 14 – May 7, 2026 (Tue/Thu)

Times: 10:00AM – 12:00PM [OR] 5:00 – 7:00 PM

Location: HARIETT Training Center 3049 Ualena St., 11th Floor [OR] Join Online Through Zoom

HOW TO ENROLL:

1. Register/Log in to your HARIETT/TrainHawaii account: 

2. Add yourself to the "Interest List" or select specific registration "Event" (Date) under [Action*] if available.

3. A Program Manager will contact you shortly for next steps.

Description
The First Aid/CPR/AED course will prepare you to recognize and care for a variety of first aid, breathing and cardiac emergencies involving adults, children,and infants. The course features award-winning simulation learning an interactive experience where you will respond to real-world emergencies in a virtual setting. This course meets OSHA requirements for workplace certification.

Degree, Certificate, or Credential Earned
CPR/First Aid/AED Certificate of Completion

CLASS SCHEDULE:

1. Wednesday, March 18, 2026 from 10:00AM - 2:00PM

2. Wednesday, April 15, 2026 from 4:00PM - 8:00PM

3. Wednesday, May 20, 2026 from 10:00AM - 2:00PM

4. Wednesday, June 17, 2026 from 4:00PM - 8:00PM

HOW TO ENROLL:

1. Register/Log in to your HARIETT/TrainHawaii account: 

2. Add yourself to the "Interest List" or select specific registration "Event" (Date) under [Action*] if available.

3. A Program Manager will contact you shortly for next steps.